# Customer reviews

## Customer website view

After placing an order, the customer can leave feedback about their delivery experience - quality, speed, and the restaurant in general.

<figure><img src="https://979761440-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fha4K7c4RPZPxdylFzUf2%2Fuploads%2FrAKUJIXExuhTW3ZhdAVs%2Fimage.png?alt=media&#x26;token=1999fbeb-e4f6-4560-84a3-7fe7265436db" alt=""><figcaption></figcaption></figure>

To do this, they press the "LEAVE YOUR REVIEW" button in the pop-up window that appears after their payment is processed.&#x20;

In the next window, they can select one to five stars in a five-star quality rating system via **"Please rate your experience".**

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Als&#x6F;**,** they can further choose to specify what their evaluation is for: "Food", "Service", or "App". Lastly, they could add their comments and attach a photo.

### <mark style="color:orange;">**Negative Reviews**</mark>

If a customer selects 1 to 3 stars, then they're shown: "We're sorry for the inconvenience... We have sent your review to the manager. They will be in touch with you soon." <mark style="color:orange;">**The restaurant will be able to see their reviews through their Orderbyte account (soon with photos included).**</mark>

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Negative reviews can't be shared by customers on other online platforms through us.

![](https://979761440-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fha4K7c4RPZPxdylFzUf2%2Fuploads%2Fn2SsuUagRi9pMtY8244x%2Fimage.png?alt=media\&token=d562a479-6d68-4413-a0b4-2e874c50a503)![](https://979761440-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fha4K7c4RPZPxdylFzUf2%2Fuploads%2FKZAV1SJzG5SMhVq9UvA8%2Fimage.png?alt=media\&token=71ba06ae-dabd-4a90-b574-e538f9a5f1dc)

### <mark style="color:orange;">**Positive Reviews**</mark>

If a customer selects 4 to 5 stars, they will be shown the same prompts to evaluation a specific category ("Food", "Service" or "App") and leave a comment if they wish.

<figure><img src="https://979761440-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fha4K7c4RPZPxdylFzUf2%2Fuploads%2Fid37R2ncvGAqLWu50pP7%2Fimage.png?alt=media&#x26;token=e4e37785-9bab-4c8f-b8a5-af57f4ae54e7" alt=""><figcaption></figcaption></figure>

If a customer leaves a 4 or 5 star rating, they will be shown a window to share their review on the restaurant's Yelp or Google pages. If the rating is anything below, the customers are not shown this option.

<figure><img src="https://979761440-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fha4K7c4RPZPxdylFzUf2%2Fuploads%2F6rm9qQjAAdlTTs9hWTR8%2Fimage.png?alt=media&#x26;token=14a9530e-0893-4d30-8541-35d8fdeb3085" alt=""><figcaption></figcaption></figure>

<figure><img src="https://979761440-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fha4K7c4RPZPxdylFzUf2%2Fuploads%2F9re26GqU3ceKMwmP99Dk%2Fimage.png?alt=media&#x26;token=971d3a5c-3223-439b-8e88-e7a14a9a03c9" alt=""><figcaption></figcaption></figure>

After the review is submitted, the "LEAVE YOU REVIEW" button disappears.

## Restaurant settings view

<mark style="color:orange;">**To see all reviews, go to the "Restaurant" tab and select "Reviews".**</mark>

You can see order number (click on any to see further details), restaurant name, date and time, rating, the specific category evaluated, customer comments, and their name.

<figure><img src="https://979761440-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fha4K7c4RPZPxdylFzUf2%2Fuploads%2FWF2mADjINKx5lxwm8wWH%2Fimage.png?alt=media&#x26;token=f6cf0a19-fd98-4413-a20f-d6dfb5e74052" alt=""><figcaption></figcaption></figure>
